Shipping and returns

Shipping

We ship across Canada. The shipping cost is shown at checkout before you pay. When your order ships, we email you the tracking details.

Pickup

You can choose pickup at checkout and collect your order from 1681 Church Avenue, Winnipeg, MB R2X 2Y7. We contact you when it's ready.

Returns

If you're not happy with an item, contact support@touchview.ca within 30 days of receiving it to arrange a return. Items must be unused, complete and in their original packaging. Custom orders, cut cables and special-order items can't be returned unless they're faulty.

Refunds

Once we receive and check a return, we refund the item price to your original payment method. Shipping costs aren't refunded unless the item was faulty or we sent the wrong item.

Damaged, faulty or wrong items

Contact support@touchview.ca within 7 days of delivery with your order number and a photo. We'll replace or refund it, and cover return shipping.

Rentals

Rental requests aren't bookings until we confirm them. Any deposit is refunded after the equipment comes back complete and undamaged.

Questions

Call 204-963-0703 or email support@touchview.ca.